any inaccuracy in such information. Finder acknowledges Aboriginal and Torres Strait Islanders as the traditional custodians of country throughout Australia and their continuing connection to land, waters and community. 511363 for the provision of general insurance products. When youre with BT moving home, its easy to bring all of their services with you. E1 8EE, Registered in England and Wales No. Full details regarding Chant West's research methodology, processes, ratings definitions are available at www.chantwest.com.au and Chant West's Financial Services Guide is available at www.chantwest.com.au/financial-services-guide. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). We are also a Corporate Authorised Representative of Countrywide Insurance Group Pty Ltd trading as "Austbrokers Countrywide" ABN 51 586 953 292 AFSL No. Super address: GPO Box 1901 Melbourne VIC 3001, Retirement BT Super Invest lets you invest your super how and when you want in one convenient place. If you have attachments send your complaint by post or use the online form. gold.life@BTFinancialgroup.com Information is provided in good faith and is believed to be accurate, however, no representation, warranty or undertaking is provided in relation to the accuracy or completeness of the Information. 1300 881 716 Finder's digital asset trading is powered by Finder Wallet Pty Ltd (ABN 11 149 012 653) an AUSTRAC registered Digital Currency Exchange and reporting entity (DCE100735494-001). While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. Please refer to the AFCA website set out below for more information. Fax: 02 9274 5763, Claims EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. You should give at least one months notice to make sure theyre all ready for when you move in. Im a pensioner aged 70yrs. Y. It may be worth upgrading to BT Halo. give assurance to the Board on overall performance and how we're managing risks. Family Law, Inheritance Law just to name a few) that protect and ensure that the remaining assets will be distributed in a fair manner. the issue i have is i signed up for the new halo account with the package came a set of digital phones which would allow me to make two calls at a time. Then, VAT will be taken off, taking it down to 116.67. No matter whats happening with your broadband, weve brought together all the numbers and contact methods you might need to help you out. A will can be challenged by the estranged family, especially if it resonates unreasonable outcome to their family and dependents. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market. Comprehensive and flexible wealth management solutions for your clients in the areas of investing, SMSF and super. Technical support. There is no charge for accepting any rollovers, however before requesting the rollover, you should consider where your future employer contributions will be paid (if your employer contributions are currently being paid to another fund) and check with your other fund(s) to determine whether there are any exit or withdrawal fees for moving your benefit, or other loss of benefits (eg insurance cover) noting that you may not receive the same type or level of benefits after the rollover. These lifestages have a focus on maximising growth, as members still have a long time before retirement. GPO Box 2861 The following administration fees apply to your account: $540 p.a. Finder Wallet Pty Ltd is not a bank and does not offer banking services. BT looks into all of its complaints in-depth to make sure all issues are put right and that it doesnt happen again. Investments in BT Super Invest are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. + 0.03% p.a. Slow broadband speeds? You can securely upload supporting documents if you wish. Developing a consistent approach to saving and investing will help you stick to your plans in 2023. We closed BT Super for Life in August 2022 for new customers. Read thedisclosure documentsfor your selected product before deciding. Keep me signed in Help > Create new Email address > We use cookies for security purposes, to improve your experience on our site and tailor content for you. by third parties. If youd like to change or cancel your insurance, login to your account or mobile app and select change insurance. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. Orders and upgrades . If this hasnt worked, it could be a problem with your device. Calling from overseas: Want to write to us? So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. You will learn how to create a contact, add information as well as delete a contact. Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. complaints@australiansuper.com. We have a range of cars and commercial vehicles for sale. General and personal advice are available. Identification If your problem is something that you feel could be resolved via this forum you should post what the problem is and someone willhopefully be able to help you. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. Learn more, You may be using an old link, to view your email please go to. Please check you entered your username and password correctly and try again. Read about the information youll need to complete your account application. For example, if you paid 35 per month and have 4 months left until your contract ends, your cancellation fee would start at 140 (354). Sydney NSW 2001, Investors 21-04-2020 This is so there is a single point of . The simplest way to resolve a complaint may be discussing it with us by phone. This information has been prepared by BT Funds Management Limited ABN 63 002 916 458 (BTFM). 12h28. How likely would you be to recommend finder to a friend or colleague? Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. If neither of these are the problem, try disconnecting and reconnecting again it could be that youre trying to connect to the wrong router. 20h08. About BT Super for Life Can I withdraw part of my super from bt and leave money in there I am retired, Thanks for your question and apologies for the delayed response. BT Financial Group does not receive any commissions from Westpac as a . It might not seem like a huge priority when you're younger, but your super portfolio is the key to a secure, comfortable retirement. Below are some links to BT pages that deal with these conditions: Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of any investments in, or acquired through, BT Super Invest. The amount of insurance cover you'll receive and the cost of insurance cover are based upon your age, gender, occupation and lifestyle. Your complaint will be reviewed in line with our FAIRGO principles. Alternatively, you can use the troubleshooter by signing into your My BT to run your own tests and report the problem. on Adelaide SA 5001, 1800 222 790 Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. Individuals should consider the appropriateness of any advice in light of their own objectives, financial situations or needs and should obtain a copy of and consider any relevant PDS or offer document before making any decision. BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. How do i contact a human to ask why I am paying for a service I am not getting? was this a special deal as it does not say anything about phones included with Halo do you have a digital phone line? BT Super Invest Product Disclosure Statement, BT Super Invest Additional Information Booklet, BT Super Invest - Super Target Market Determination, BT Super Invest - Transition to Retirement (TTR) Target Market Determination, BT Super Invest - Pension Target Market Determination, BT Super Invest Investment Options Booklet, $12.50 per trade, or 0.11% of the transaction value (if greater), 0.04% p.a. Employers have up to 28 days (after the end of each quarter) to make super payments. The most complained about issue when it comes to broadband is slow speeds and dropping connection. Fees will apply for personal advice. Please report this to us at info@utilityswitchboard.com. BT ID or Email address. BT ID or Email address. However despite BT saying the order is complete they are still to deliver the phones. Announcements, Guides & Community Updates. If you are unsure you should get independent advice before you apply for any product or commit to any plan. If youre thinking of cancelling your BT broadband package, youll have to contact BT 30 days before you leave and let them know you want to cancel. Please enable it prior to continuing. What has been your return over the last 10 years with the BT super fund. If you pay it off early, youll also get a 1% discount, bringing it to 56.10. For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. performance. Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. ","anchorName":"#what-insurance-cover-is-available-with-bt-super"},{"label":"How do I join BT Super for Life? OurPrivacy Statementexplains how we use cookies. I have an existing Super Account and wish to transfer the total amount approx $30000 into my Commonwealth debit card. bt super contact email . ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or We provide tools so you can sort and filter these lists to highlight features that matter to you. When you move, youll have to contact BT and let them know: If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. The following form allows you to search all of BT. Thanks Michael. +61 132135 btsocialmediateam@btfinancialgroup.com Financial Service BT Funds Management Limited ABN 63 002 916 458, AFSL No. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. address:Locked Bag 6 Carlton South VIC 3053. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. Full details are available on request. As always, weve got you covered. You'll find more addresses in our Customer complaints code. Death cover ranges between $15,000 and $300,000. If youre having difficulty paying your bills, the first thing you should do is contact BT and let them know by calling 0800 0800 105. How can I make a complaint. Make sure you have your account number to hand when you get in contact (you can find this on your bill). How to make a complaint about BT Business, Set up Company and Group Contacts for Cloud Voice. Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. Lending criteria apply to approval of credit products. Individuals should seek their own independent financial advice and consider the appropriateness of any financial product in light of their own circumstances and needs before making any investment decision. Go to our email log in page > to log in to your BT Mail inbox. Well, Sal & Al are back for part 2 of the books that have shaped their 20s so far. If we need some additional time to get back to you, we will let you know. feedback and complaints process, Easy English guide and accessibility guides. It is recommended that you talk this with legal experts who can help you get a clearer understanding on the right path to take. Investing can help you lay the foundations for your best possible financial future by growing wealth and building financial security. Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. Post . Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Please refer to our FSG - Financial Products. Forgotten your login details? Past performance is not an indication of future performance. BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (Westpac). 13h48. Banks are covered by a Government Deposit Guarantee. Acceptance by insurance companies is based on things like occupation, health and lifestyle. If someone answers your question correctly please let other members know by clicking on 'Mark as Accepted Solution'. Target Market Determinations for our products can be foundhere. There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. If youre experiencing slow broadband or youre just curious about your internet speeds, you can check your BT broadband speeds through your online account or the app. In the meantime, our page on accessing your super might be of assistance. If youre checking your speed through the app, you should press speed to your hub and speed to your device. Sorry if that causes you any trouble. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Next, BTs saved costs are taken off. Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. finder.com.au is one of Australia's leading comparison websites. What insurance cover is available with BT Super? Opening an account is fast, simple and straightforward. 1 Braham Street They will work with you to set up a payment plan or give you a few options to choose from to avoid getting into too much debt. 18-04-2020 Finder Wallet's services are not covered by the Australian Government Guarantee on Deposits. Your individual situation may differ and you should seek independent professional tax advice. product provider, We cannot provide you with personal advice or recommendations. Moving house? of your account balance, Up to $95 p.a. For Westpac issued products, conditions, fees and charges apply. GPO Box 3917 Please read our website terms of use and privacy policy for more information about our services and our approach to privacy. Please go to I'm a BT Business customer. If you need to contact BT about your broadband bills, whether you want to pay your bill or simply ask a question, there are a few ways you can go about this. To withdraw money from your super log into your account, go to request a withdrawal and follow the steps. You can nominate one or more dependents. life.insurance@btfinancialgroup.com 0800 22 33 88 The property helpdesk is managed by a third party and are unable to discuss customer enquiries. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Bear in mind that you might have to send back your router and any other BT accessories you have or you could be charged extra. Are these phones part of a digital voice order? Sorry, we dont support new setups via the app anymore. Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. BT will then also check your broadband speed and either give you tips to improve it or send out an engineer if you need one. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. You may also apply for up to three insurance options based on a combination of the following: When you apply for this type of cover, you'll be given flexibility to decide the amount of insurance cover you require; however, approval is not guaranteed and is dependent on the result of a medical assessment. We hope that the information and general advice we can provide will help you make a more informed decision. I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? GPO Box 3958 Bank transfer (account number: 00375853 sort code: 20-00-00) using your account number as the reference. I don't believe it was a special deal that was not how it was sold it came across as standard. Contact us to learn more about how you can get the most from your BT Super. Get a supercharge today! A crash course to get your life together from careers and finances to self-care and relationships. Online form:you can use our secureonline form to submit your feedback or lodge a complaint: Read more about our feedback and complaints process, Easy English guide and accessibility guides. I do not have a part number it was a pair of digital phones that came with the Halo package. Call us now and talk to an expert. You can find your member number online, by providing your: You can also find your member number in your online account, the mobile app or on your annual statement. Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best. If youve decided to switch to BT broadband, there are two ways you can go about this. Need something to keep you occupied during your downtime? 14h24. If you still need help, you can contact BT by texting CHECK followed by your landline number to 61998 where they will run tests and get back to you to help get your connection back up and running. 1800 671 409- Advisers, BT Margin Lending There are several different ways you can contact BT regarding a query, problem, or complaint. there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service. If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. Log in to your account and go to transactions to check all payments made to your super account. BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. Access a range of investments including shares, ETFs, ready-made portfolios, managed funds and more. on You can access your super online - and importantly, take action - any time, from anywhere. We try to take an open and transparent approach and provide a broad-based comparison service. Set up your utilities, today! BT Portfolio Services Ltd ABN 73 095 055 208 (BTPS) administers Panorama Super. Identity verification on any device using your present methods have been locked for 20 minutes. Moving home with BT Australian Financial Complaints Authority These two options are detailed below. We use cookies for security purposes, to improve your experience on our site and tailor content for you.