At first, it might seem foolish to pass up a generous offer, but often its a trap. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Somewhat new, never had this happen before. I dont understand why he thought that she wouldnt notice? However, for large packages and certain types of express service, UPS is the cheaper . 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I have sent the item you ordered to the address on file with ebay. I'm not sure. If not, fuck them and continue onto arbitration per their terms and conditions. Should I try to see if it was mixed up with another package? If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. But obviously I cant prove that. They also have to protect their buyers from fraudulent sellers. If the package was mixed up, it would have happened there. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. As its a scam, you will never see your money or your items again. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? If they do then you have to either refund or call eBay and try to make your case. You are welcome to file claims and police reports. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Is this person trying to scam me and going to the lengths of altering the package and using a different item?? I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Create an account to follow your favorite communities and start taking part in conversations. I have 100% seller feedback. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Yes it would add cost. 26-05-2020 Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Most of them are happy new year banners being returned in Febuary. The scammer will ask for the victims gift card number to use as payment. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. There is no way to dispute a transaction once its finalized in this way. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Paid a tailor 4.50 repaired it and sent back with DPD signed for. The thing to remember is that these slip up were t. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . And while I'll be cordial, it doesn't bode well. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. "Hi. Please Help! As seller, here are a few things you can consider before selling to buyer with little or no feedback. What's the tracking number? Did you try talking with the buyer? However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Once they have the code, they disappear and make off with your gift card balance. I can't really remember what specific package I mailed it in. You can request that the buyer send the item back to you immediately. 03:13 PM. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Welcome to the Selling board! Its usually not a good idea to trade with accounts that have bad feedback. How do i handle this? Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Do not refund half. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. 05:49 AM Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Was full of marks. So eBay accepted the return. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Omg I JUST heard that same story!!!! I asked the buyer if the package he received was damaged or opened. But just the thought of it would scare a lot of scammers into stopping this shit. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Yet fight is not over, lets see what happens next. Offer to send the copied forms to an ebay chat rep. I have no idea how to get on the phone with a live human being? The email will state that the payment will be released to you once you have proven that the goods have been sent. In this case, the purchase may be completed without flaw. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Copyright 1995-2023 eBay Inc. All Rights Reserved. As you say, I would explain to the buyer that different computers and devices show colours differently. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Everyone is covered except the credit card holder, whoever that is. WARRANTY AND INFORMATION. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Just thought Id share. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I sold 4 of the same items. I cant believe you won this. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. When a buyer wants to return an item and be issued a refund, here is what you do first. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Lol either way I wasnt surprised. Cheaper seller scam: You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. 26-05-2020 03:21 PM. Phone eBay and they said I should have tried harder. Then gets mixed up on which item was wrong. Contact postmaster and file mail fraud. A collectable which I still have. Remember to be persistent when you are in the right and can prove it. When you issue a refund to the buyer They'll be refunded through their original payment method. @deala0621:There's no point in contacting Canada Post, or USPS. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Good for you. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Listen to this weeks podcast to hear sourcing methods from a seller! He sent photo of item receivedit is not the item i sent. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. If you have any problems paying for your items, we . That's why I thought maybe they mislabeled. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on PayPal Seller Protection exists to help sellers trade confidently on eBay. I responded to the return but Im really freaking out. Zero money was left over. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Attached is a picture of a side buckle and the package with address label. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? When a buyer disputes an item, the review is no longer an option unless they "accept the item". I asked my boyfriend to print off the labels and post them while he was at work. 1.6K 17K views 1 year ago Every so often mistakes will happen. I told them to send it back to me and I'll give them a refund. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. People are getting desperate, violent and all kinds of other things lately. I know I have to send the refund regardless, right? Add any photos you have of the wrong package. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. But the fact that she specifically took a photo of the top tells me it was meant for me. If they bring eBay into this, do I stand any chance at all? While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. eBay is very aware that scams occur on the website. Or is it possible it was mixed up with a different package? What should I do? Press question mark to learn the rest of the keyboard shortcuts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 01:37 PM, on If he ghosts you, you scared off a scammer. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Did you include the reference number on the label? We had a top where it was returned with snot. eBay somehow refunded the buyer automatically when the return was delivered. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). So Im hoping he doesnt return anything. I sell on Ebay myself. You purchased a specific quantity of an item, but received the wrong amount. I'll have to ask her what she sees different because I know it's the same. I'm not sure where I stand on this now. The item I sent out was also tagged, this one is not. There's usually another new label then. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. This topic was automatically closed 180 days after the last reply. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Usually it will say the name on the package signs for it even if the signature is someone else. I asked for a picture from the buyer and it was some plastic item. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Our app will file a claim in your stead, saving you time and a potential headache. For things like graphics cards your best bet is to sell locally, all cash. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. eBay will not assist with a transaction that occurred beyond its purview. To cancel your order: Go to My Purchases. Some of this advice may be second nature to you, or may not apply to all sales. You take pics of box, item and serial number? Sizes: XS to 2XL. But at least it was worth somewhat close to what the item I sent them was worth. "That picture shows different items rather than what I sent. The unofficial eBay subreddit. New replies are no longer allowed. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. By ARTHUR WRIGHT. 4) Request return shipping label credit as buyer made false claim. Help for buyers and sellers. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I can send to any other email address OK.We'll move all . Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Before you start your Missing Mail Search, you will want to double check the status of your package. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. The item could have gotten mixed up during a customs check? I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). The buyer then tried to repeat that same scam several times. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Just trying to understand. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. You end up owning expensive packaging, without the desired product. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies.