When you see a smile icon and the tracker vibrates, the tracker restarted. Another way to wake up the screen of your Fitbit Inspire 2 is to set up a Wake Up Goal in the App. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. And the screen is black it still works with my IPhone. Some Fitbits include a water lock mode, which prevents the screen and buttons from responding to touches and swipes. Unfortunately, many Fitbit users claim to have problems with Quick View and tap recognition being too slow to respond. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. Several users online have highlighted an issue where colored lines run vertically across their devices display. purchased within the last year. Once its complete, youll be able to use the Fitbit Ionic again. It was working perfectly on December 31, 2021. If I don't charge it over night, it will drop another 40% down to 20%. I will never purchase another. Make sure youre wearing your Fitbit on the correct wrist and that youve chosen whether or not youre right or left-handed. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. Flex 2 While Flex 2 charges, each white light represents 25% of the maximum charge. If this does not work, you can try restarting your Fitbit to see if it brings it back to life. Turn the heart rate off, save and sync then turn it on save and sync again. Next, make sure you're wearing your tracker correctly, either by moving it higher or lower on your wrist or by tightening or loosening the band. 1 x long piece of band 1 x metal lug 3 x spare pins 1 x user manual 1 x service card Various Colors: - Silver, Rose Gold, Black, Colorful. If your Fitbit is sufficiently charged and the display still won't light up, the problem may be a hardware issue. Tap on the switch to toggle the setting to On. If it already shows Auto or On, tap it off, wait 30 seconds, and tap it back on. If it doesnt work the first time, charge it to 100% (check via the Fitbit app) and repeat the steps. Make sure youre tapping your Fitbit device in the right spot. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? If you can make out something on the screen, your Fitbit is likely dimmed. If you find that your Fitbit cant hold a charge at all. My last FitBit Alta died after a big update a little over a year ago (Aug/Sept 2019) which prompted me to purchase an Inspire HR. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. Theres no known fix for the issues, but you may be able to mitigate the problem by consulting our battery issues chapter below. I changed it back to "On Wrist" and it is working now. They constantly asked me if I wanted buy premium products for my particle watch. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. Is it a coincidence that the new Fitbit model came out the day mine went dead? 05:17 It was working perfectly fine yesterday. Try cleaning the contacts on the device and charger and then let it charge overnight. Some, Reduce your Fitbits screen timeout. On Fitbit Versa 2, the green LED on the back of the device is still pulsating, even if heart rate monitor is turned off. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. It might be one of the more widespread issues weve seen first cropping up in 2015. If youve owned a Fitbit chances are that youre faced with some type of health tracking issue. No green light, no heart rate. Additionally, you can reset a Fitbit to its factory settings, by using the Fitbit app. I thought it was a great device until it stops working as it should. The real value here is the free year of Fitbit Premium thrown in for new users. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. 15cm USB Charging Cable Wire Charger Dock for Fitbit Inspire/Inspire HR. The most common might be a low battery or the need to sync your Fitbit with your other devices such as your phone or tablet. When you see a smile icon and the tracker vibrates, the tracker restarted. Sleep tracking on a Fitbit device is fairly straightforward, although there are a few nuances you should be aware of before you get off and running. thanks! Tap your profile icon or picture. The rubber strap that came with it was extremely uncomfortable. Itt doesnt turn on. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. If you are still having difficulty restarting your device, you can try a soft reset. Using a UL-certified wall charger will work, as will a simple USB input on a computer. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. To enable Always On mode, open the Fitbit app on your phone and tap the devices icon at the top of the screen.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-medrectangle-4','ezslot_14',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-medrectangle-4','ezslot_15',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Select it as Best Solution! Hope this helps. Has anyone faced this before and have a working solution? Make sure your Fitbit tracker and charging cable are clean. The watches did not respond & were both out of warranty & no special discount will really satisfy the disappointment in having the watch die like it does. I had this for more than 3 years and it worked perfectly. If anyone else wants to try this fix, you can access the "On Clip/On Wrist" option by holding the sides of the bit for a second (it'll buzz and bring up the Quick Settings menu), then scroll down to the clip/wrist option at the bottom. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My next watch will be Samsung! I did chat with Customer Support and it turned out my device was set to "on clip" instead of "on There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. So frustrating!!!! my occasional rehab Plan B. This slim, easy-to-use fitness tracker packs 24/7 heart rate, Active Zone Minutes, activity and sleep tracking, 10 days of battery and moreand paired with step-by-step fitness & nutrition programs, personalized insights, and sleep tools . If youre having trouble with tap recognition, try slowing down your taps. Good luck! Fitbit Inspire 2: Specs Price: $99.99 Size: 1.47 x 0.66 x 0.5 inches Display: Grayscale OLED Water resistance: 164 feet GPS: No Battery life: 10 days If you're new to fitness tracking, the $99. Give yourself and your tracker a few days to see if your heart rate remains decidedly high. Thus it is also to check that the breaker hasn't tripped and if it has, replace the fuse and reset the breaker Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. They hung up on me after being on hold for 10 minutes. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. This will allow the device to display an alarm on your screen when it senses that youre starting to move or wake up. Fitbit display screen black and not working or turning on? Thanks Tamara. Make sure you research the model to ensure compatibility with your current phone before you purchase. By holding the buttons, a water logo message would display. Note: If the device doesnt restart, wait 15 seconds to try again. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. What happens when your fitness tracker stops working? Once clean, place it back on the charger and run through the steps again. For more details on the companys policies, be sure to visit. I am very angry about this. If these two solutions fail, we recommend contacting Fitbit. That happens more often than one would expect, especially considering how often fitness trackers get used daily. Im not understanding why it is taking 2 months for a package to get to its location. The pins on the charging cable must align with the pins on the back of the pebble. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? . There doesnt appear to be a simple fix or software update that will squash this ECG bug. For more information, see the related help article. I followed the instructions but it didnt help. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. This mode is pretty easy to enable by accident, and it will disable both side buttons. If so, be sure to speak up in the comments below. cheers. Be sure to check it against a pulse oximeter if you have one. The screen will flash momentarily, and the device will then restart itself, restoring all of its settings to their default values. If you absolutely have to wear your Fitbit, regularly transfer it between your dominant and non-dominant wrists. CALL US TODAY +6568448444; . Fitbit recommends aiming toward the bottom of the display, where the tracker meets the band. Technician's Assistant: What Fitbit model do you have? Nobody likes to wake up in the morning to a dead Fitbit. Be sure to clean your workout band regularly, too. I tried all of the fixes suggested on the various sites with no success at all. The tracker restarts when you see that icon or logo, and the Fitbit vibrates. Then, check again and see if it works. Its possible that the issue is related to how Fitbit adjusts steps based on the distance of the run Strava recorded. Instead, all it takes is a simple tap near or on the display to swipe through your daily stats. My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. It seems that it happens with one pin. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Additionally, browse our Google Pixel Watch problems and solutions guide for Fitbit issues specifically relating to this device. Once the setting is active, youll just need to turn your wrist towards your face to activate the display. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check. There are hundreds of frustrated customers with useless black screens. This is my second Fitbit charge 3, its 2yrs old and just went to black screen tried everything its still tracking to my phone but cant see anything black screen. The first Versa 2, screen went blank and they gladly sent replacement. If you are experiencing syncing issues, you can try the potential solutions below. This will reset the device and may help with any software issues that may be preventing it from turning on. Restart the Fitbit. If your phone is searching for a GPS signal during an exercise, connecting appears at the top of the screen. I bought a versa 2(?) If it does not turn on, the device itself may be the problem and you may need to contact customer service for help. Grit or grime may obstruct the button. Here is how to fix it. Not sure of accuracy and maybe with practice will get easier. This results in no sleep scores, no Daily Readiness scores, and no exercise data. Today the heart monitor has stopped working and the green light is not lit up. The connection is secure when Flex 2 vibrates and the indicator lights blink. If you have one of these problems, you might find a solution below. And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Smartwatches might be loaded with sensors and fancy features, but their primary task is to display the right time, as the name suggests. The Fitbit Inspire 2 is a fine fitness tracker. Very odd that our watch stopped working at the same exact time!! If you take or care about your customers Read our reviews. Has anyone else encountered this problem? Tried everything. Many Fitbit devices come with a Quick View feature, which allows you to simply raise your wrist to wake the display. Thank you! If you find your Fitbit isnt monitoring your heart rate, try these potential fixes. After "ALT" and a white screen flash, let go of the button and hold it down again. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. If this doesnt work, theres no other fix to note. The April 2020 issue of PharmaVOICE features an article about agency-client relationships with Frank X. It had somehow switched to on clip. If youre struggling with similar issues after installing this update, consider hard restarting your band. You may need to find the exact location to push on your particular tracker or adjust the pressure accordingly. Try this video next:. Tried the reset, got the smiley face then nothing. Nothing works. It is just under a year old. This action might just spring the pins free. Previously had 2 other Fitbits (Blaze and charger)all junk. Well do our best to help. Please help me ive tried everything! If it does sync, that means your Versa still tracks your metric but is having an issue with its display. Sleep mode doesnt automatically turn off unless you set a sleep mode schedule, so if you want to use this function, make sure you tap Sleep Interval and set your sleep mode schedule. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. Will see how the warranty works out. This should reset the device, replacing any issues that may be affecting it. Instructions on how to do this for your particular model can be found at the foot of this article. Now there is nothing that displays but the smiley face when I reboot it. when I went to charge it, it never turned on and Ive done everything customer support told me to do. If the screen is black you cant see what the settings are. Once the devices battery is completely dead, place it on its charger. The tracker vibrates each time you press the button. If Inspire 2 isn't working properly, see our troubleshooting steps below. You might need to try updating your Fitbit via another mobile device or computer. We recommend a softer fabric thatll allow for more skin ventilation, like elastic, nylon, metal mesh, or leather. To disable Water Lock on the Inspire 2, simply double-tap the screen in a slow, firm manner. If you can, try restarting your device. Somehow I switched to "On Clip" mode. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. Hold the button on your tracker for 12 seconds. Hope this helps. There are several reports online regarding vertical lines, washed out or completely black displays, and flickering screens. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. If you have updated your band and are experiencing issues, consider factory resetting your device. @luvsmygrands@SkyyblueIt's good that the community is growing! Inspire 2 continuously tracks your heart rate while you're exercising and throughout the day. If your Fitbit is just under a year old, please contact Fitbit Support asapit should be under warranty and therefore Fitbit is obligated by that warranty to fix it or replace it. Under the Account section of the Fitbit app, choose. I had one go black a couple of months after I got it. I noticed that you already have a ticket with them so keep working with the team to find a solution. You can buy a new charger at. If that doesnt work, Fitbit recommends you contact customer support. Tap this to change to On Wrist or WORN on Wrist. Clip the other end of the charging cable to the port on the back of the tracker. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead.