Bottom Line. Most airlines are not offering full refunds at this point, except in very specific circumstances. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. How much can I bring? If you need information regarding visa and other travel document requirements for your trip please let us know. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. If your airline does appear to . Please check your applicable loyalty program for the specific terms of your membership. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. A change to your student status will not impact your credit. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. The active codes can always be found on our Promo Codes Page. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. If youd like to check what your airline is offering, you can check out the airline policies directly. The airline will determine eligibility requirements for your companion prior to your purchase. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. are beginning to reopen to travelers who have been vaccinated. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. However, some countries (Iceland, Greece, etc.) Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. There are also plenty of travel deals available to all young people (18-25 year-olds). Transport and accommodation providers have differing cancellation policies and rules. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Airlines can deny boarding without the proper identification. Please contact us to see if your booking qualifies. Please speak to one of our consultants for further details. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Verify your student status to purchase exclusive student fares. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We will confirm the correct price with you at the time of payment. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Do not book a roundtrip flight only to use the return portion. We understand a lot of events have been cancelled due to concerns over COVID-19. Please understand we are working as hard as we can to help everyone. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We accept most major debit and credit cards. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Are the prices I see on your site in U.S. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Please check your airline's policy. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. The merchant should process the refund through the same technology used to make the original sale. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Fulfillment of a request cannot be guaranteed. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Details of these rights are published at EU airports and are also available from your airline. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. That page has the latest coupons, promo codes and deals etc. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). This deposit is non-refundable unless your tour is cancelled by us. You should also confirm departure times for each onward flight. First, visit the link for Studentuniverse Refund Policy Coupon Code. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If you want to pay separately, you will need to make multiple purchases. Vote. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. How do I book seat assignments and meal requests? All refunds will be delayed until the situation stabilises. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. If you would like us to petition to the airline for a special request, we will advocate on your behalf. 5 months later I am still trying to get my $900 back from this scam. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Some tickets also may have multiple airlines. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Failure to provide this information on check in will result in passengers being denied boarding. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Additional fees for baggage may apply. It was officially launched in 2000 and remains a privately-held company. You can also update your email address to a more permanent one on your account any time. We are not obliged to accept your order and may, at our discretion, decline the order. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Most of our deals are available to be purchased online. Such a change is deemed to be a minor change. The credit is a one-time use, not like a gift card where you can use it for multiple things. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Please read these Booking Conditions carefully. Many travel arrangements (e.g. Your order constitutes an offer to buy a product. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. We will ask you for details about your experience to forward to our technical support team. Yes, same airline. Please see your booking confirmation email for details of your booking provider and confirmation reference. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.