This site uses cookies and by using the site, you are consenting to this. We make it a point to make sure all our employees feel valued and . 0000001176 00000 n at texting them. Optimise your contact centre Learn more. TTEC empowered a health benefits company to handle more calls, better andfaster. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO 0000002727 00000 n HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 835 0 obj <> endobj xref 835 69 0000000016 00000 n Contribute ideas and improvements for software products . Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. journeys, 5 digital transformation 0000042393 00000 n As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ 0000029878 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 0000041483 00000 n To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 And disconnected customer experiences create unhappy customers. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . "I am excited to welcome Chuck back to the TTEC family. strategies for right now, Building for CX: End-to-end possibilities, Top customer service Reduce cost and improve CX with recommendations from your front-line employees. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000116041 00000 n Find and engage customers across all channels to accelerate growth. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . 0000006176 00000 n r\a W+v%J+aW] v%* Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Outsourced customer experience and technology What you'll be doing: Empower your employees with the right training and tools to deliver amazing customer experiences. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). and reduce cost to serve. Subscribe to our free digital CX publication, the Customer Strategist. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. We make it easy. A customer service outsourcing company announced that it will expand contact . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 28 44 Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Do Not Sell or Share My Personal Information. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Continuously promote a performance-driven culture and always work towards reaching for amazing. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. The people, processes, and platforms to optimize your contact center. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. Find and engage customers across all channels to accelerate growth. Get the agile tools to transform your total experienceone stage at a time. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. 0000050107 00000 n 0000006709 00000 n We're here to help. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. Reduce cost and improve CX with recommendations from your front-line employees. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. 0000021388 00000 n DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. library that's as agile as weare. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. 0000074155 00000 n U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream from 8 AM - 9 PM ET. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000005949 00000 n 0000121522 00000 n Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. Gain a competitive advantage through automation. When it comes to your customers, only the best technology will do. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 One that tells you what happened in the past. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. AI and automation trends, High-tech goes all-in Improve your business performance in any economic environment with our rightshoring and automation approach. 0000119092 00000 n A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. 0000002397 00000 n 0000003537 00000 n 0000008134 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000013691 00000 n r\a W+ Our services help you design, build, and operate exceptional customer and employee experiences. 0000125548 00000 n The best outcomes. Financial highlights for the two segments are provided below. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000124324 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000003270 00000 n Options New. Bringing smiles is what we do at TTEC for you and the customer. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Every channel, in sync, all the time. "I am thrilled to welcome Shelly to the TTEC family. 0000124950 00000 n Consumers choose where, when and how they interact with you. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. From data to insight, and insight to business value. 0000119952 00000 n From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. About Us. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. This site uses cookies and by using the site, you are consenting to this. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. When you have a great customer experience you know it. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. The result: Customer experiences that feel human even when they are not. Digital CX Transformation leader to ignite next stage of growth. customers? Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. When it comes to your customers, only the best technology will do. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Learn why we use cookies and how to manage your settings. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . Reduce cost and improve CX with recommendations from your front-line employees. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. Elevate your sales team through sales outsourcing, including a customized growth services playbook. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Now, how cool is that? Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We combine leading technology partnerships and the CX expertise to enable your success. 0000026716 00000 n PR Newswire (US) Full Year 2022. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Get the agile tools to transform your total experienceone stage at a time. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000012659 00000 n When it comes to your customers, only the best technology will do. Privacy Policy. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 from 8 AM - 9 PM ET. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000001601 00000 n Subscribe to TTEC's eNewsletter, Dialogue . The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. 0000008011 00000 n 0000004769 00000 n 0000021593 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. 0000004257 00000 n 0000001676 00000 n Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000194601 00000 n Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000007921 00000 n Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% 0000003025 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000037328 00000 n "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. 0000009179 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Make them. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. Upselling products and services to existing customer base . Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Elevate your sales team through sales outsourcing, including a customized growth services playbook. Consumers expect great interactions whenever they connect with a company. 0000125245 00000 n %PDF-1.4 % 0000116240 00000 n 0000156098 00000 n Privacy Policy. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. time keeping apps, and training on client products and procedures. 0000002238 00000 n 6 Reasons to consider nearshoring now GET THE GUIDE. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. News Mar 2, 2021. 0000194296 00000 n With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. 0000007228 00000 n Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. It operates through two segments: TTEC Digital and TTEC Engage. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. 0000022096 00000 n DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Humanify(R) DEI+ Bot . H\n0y Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". Your customer's journey, guided by technology. And deliver CX at scale. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . My first-hand experience is paramount to who I am professionally and personally," said Koskovich. 0000006260 00000 n Our industry specific CX solutions can help. Please indicate that you are willing to receive marketing communications. READ THE CASE STUDY. The power of big with the agility of small. This site uses cookies and by using the site, you are consenting to this. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000028000 00000 n TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). The experience economy has created an explosion of interaction volumes across a myriad of channels. When typing in this field, a list of search results will appear and be automatically updated as you type. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. 28 0 obj <> endobj xref You don't need to rip and replace to get your CX technology stack humming. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ Locations. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions.