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All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. The choices are endless. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. Onboard Credit Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Discover timeless treasures and encounter captivating cultures. For further information on our relationship with airlines, please refer to your Cruise Contract. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Hope all HAL ships will soon have this. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. Thanks! Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Promotional credits are nonrefundable. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. Dining venues vary by ship. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. It indicates the ability to send an email. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. Using Onboard Credit - Holland America Line - Cruise Critic Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Early Booking Bonus Offer is valued at $130 per day. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. Zealand, these policies and the legal drinking age apply to guests 18 years or over. Bidis essentially flavored cigarettes are not generally permitted entry. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. I understand what you are saying and for people who can afford it, it is not much to worry about. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. onboard credit In Australia, call us toll free at 1-800-260-639. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. All onboard purchases and services are charged to your account by using your stateroom keycard. You must be able to care for yourself. Changes to your already confirmed flights (change fees and differences in fare may apply). Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Discussed here very regularly. Shore Excursion credit must be used on corresponding cruise and is non-refundable. Offer and/or its terms may be modified or withdrawn without prior notice. If all three are on the same account, it will be credited to that account. Please attach a tag to each piece of luggage you will be checking on the cruise. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. Please keep this in mind when packing. America Any and. Visit hollandamerica.com for more information. Religious services may not be able to be held on embarkation/disembarkation day. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. I'm going to have to remember that I have a $2500 hold on my card. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Hours are from 6:00am until 9:00pm. From time to time guests encounter transportation delays in getting to their cruise ship. WebResident's Offer: Up to $200 discount plus up to $100 Onboard Credit with Holland America For a limited time, residents of Arizona, California, Florida and Nevada can save big on Holland America Line! 19952023, The Independent Traveler, Inc. Holland America Line Extends Military Onboard Spending Money Allsuch requests should be made before sailing through your travel advisor. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. While some credits are Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Please contact Ship Services for further information. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Local sales taxes are applied where required. Our As You Wish dining lets you select the venue and style thatsuits you. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. You can also complete your health assessment and book shore excursions prior to your cruise. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Personal checks are not accepted on board. Featured fares are per stateroom based on double occupancy. Travelers diarrhea (TD) isthe most common illness to affect travelers. You may order hot water from our complimentary In-Room Dining service 24 hours a day. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Please contact us or your travel advisor for more information. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. Thus the various reports on this board about getting money back, spending in casino, etc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. This isn't our first cruise together. Guests are urged to complete the Online Check-in process before leaving home. The statusof your seating request will be listed on your Cruise Contract. Even through two hurricanes. Please Search for the many threads that have discussed this before. A luxurious dining experience in a room graced with fine art and antiques. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. No exceptions will be made. Times and locations can be found listed in Navigator and the When & Where program. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. You do not need to include any suffixes on your airline ticket. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. to sail. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! Room Dining is available 24 hours a day. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. If you do not see our representatives, pleasehave one paged. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. The only exception is cash for gambling. Holland America So far we have never seen any missing OBCs. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. I've had rental car companies put holds of $300-$500 on my credit card. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. Extension cords (without surge protectors) are allowed on board when used with proper caution. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. party to be disembarked in a non-U.S. port. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. All documentation and immunization requirements are established by government authorities and not by Holland America Line. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. You will be able to leave a comment after signing in, By Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. No, they don't hold any funds; they decrease your available credit. Promotional credits are nonrefundable. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. Reconfirm any special requests with the Maitre d after you board. The following information should be used as a guideline only. prior to debark. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. To celebrate Holland Therefore I will have to have a hold put on my card for $420X6. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. No smoking of any kind will be permitted on any stateroom verandah. Made-to-order entres and casual dinner in the Lido. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Our activities to protect the environment have not gone unnoticed. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. Hi! For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. No internet purchase required to download or use on board. suits you. Time Of Your Life Cruise Offer | Free Balcony Upgrades | Holland Customs officials will not be available at the ship during check-in to register valuables. He could still use it to get access, but he would not be able to charge anything. Be certain to bring along a record of all your vaccinations. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. We anticipate that your stateroom will be ready at approximately 1:00pm. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. Beach Towels to take ashore will be available upon arrival at the Gangway. Started August 27, 2021, By But after reading the above post it looks like I will have to have the full 420.00. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. For this reason, Holland America Line has size and weight guidelines for scooters. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. This thread has been helpful to usnewbies on HAL. For more information see our transfers FAQ. My experience has been the same as Krazy Kruizers. Please be sure you understand the requirements for a service animal to disembark in each port of call. if you have and inside stateroom do you have to pay for laundry service? Please call the Guest Accessibility Department for detailed information. I don't have to hope that they credit it to the right place. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. Boarding may be denied or fines may be levied against those guests without proper documentation. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. You will recognize our representatives by their Holland America signs. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. Printable luggage tags are available at the Online Check-In start page. Make your wedding dreams a reality. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. It goes toward expenses incurred on board. The thing we like about the Beverage Cards is you get a receipt, I check to make certain the amount is correct and then throw away the old one. Holland America CC Help Jenn Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. You are responsible for complying with the policies. Please see the following important information about your luggage tags. (Voyage plans cover your entire cruise and are available at a discounted rate. Conserving water results in less energy spent making water, thus saving fuel. Crew Appreciation: Receive prepaid stateroom gratuities on board. Imagine your on board account is a checking account like at your bank. You may request seating time, table size and indicate with whom you wish to dine. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. And I have been successful with just putting gambling money on room account and then cashing out at casino. The 3rd person gratuities will be deducted each day for that day. Cash is not accepted for individual transactions, e.g. documents, along with new luggage tags. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. Additional quantities may be entered, although they will be subject to duty and IRS taxes. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Charges to the account are like a check you write on the account. All Holland America Line ships offer a variety of wonderful merchandise from around the world. During the voyage, a safe to store your valuables and important documents is available in your stateroom. On the second day, go to the desk (or a kiosk) and ask for a copy. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Offer expires November 15, 2022. There is no charge to your credit card. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. And it cant be redeemed for cash. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. This is only a "hold' and not a charge to your credit card. . Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. There are so many choices on your Holland America Line cruise. Depending on the handset and the carrier the user may be required to select Roam on the handset. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. be subject to their currency allowances at the current exchange rate. We don't do spa or specialty dining. For more information, consult your Customs Agency. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Fares are based on Promo(s) DN*. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. The Wireless Maritime Service system is available for use when the ship is in international waters. Further information will be provided on board. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer.