We will be looking closely at this evidence to ensure that the order has not been breached. How do I change the email address on my account? Report. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. The site operates a system wehre the tickets don't go on sale until they receieve them. Have we let energy giants make too much profit? Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Why can't I see my order or sale in my account? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? How do I change my payment method for getting paid? 2.11 Ticket Fulfillment. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. When listing seated tickets, all tickets in the same listing must be consecutive seats. . Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. How do I delete my listing? The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. You may only use the Services if You can legally enter into and form binding contracts. 3.3 Laws and Regulations. 2.2 Registration. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . In April the Competition and Markets Authority (CMA) threatened it with legal action for. Red Hot Chili Peppers Tickets. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. We do not write articles to promote products. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. 2.5 Tax on Seller Proceeds. 2.14 Substituted Seat Locations. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. 2.10 Collecting Payment. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. That helps us fund This Is Money, and keep it free to use. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. . The concert was due to happen in 2020, but was rescheduled several times due to Covid. . When We receive an offer by bank transfer, We will check to see if the bank account is valid. Viagogo says it does this but takes no other steps to prevent the practice. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Note that Your payment may be withheld if you violate this clause. To sell tickets, a Seller lists the tickets in the Site database. I had a flight delay, can I get compensation? 6.8 All Sales are Final. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Does Viagogo pay their employees well? Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. These steps apply to Personal accounts. Tickets may be substituted with comparable or better seat locations without the Buyers approval. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). How do I delete my listing? Clear. If youre not offered a refund, you dont have to accept this situation. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . You will receive confirmation by email when the payment is made. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. . How do I change the email address on my account? MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. You also agree not to separately contact the Buyer at any time for any reason. From 17 January, it will have to make changes such as identifying when sellers are. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. You will need a username and password to access the Site and use the Services. How to spot a fake, fraudulent or scam website. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Almost all retailers now have an option to 'save this card for faster check-out next time'. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Report. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Thanks. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Including any such items constitutes a material breach of these terms and conditions. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Pay by credit . On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Selling ticket FAQs. The tickets were bought and sold online, using the Viagogo fan resale platform. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Visit the Payment Methods section to update the details. Please remember that you will not be paid for this sale. To open a dispute: 1.Log in to your PayPal account. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 4.3 Sellers Shall Not Include Promotional Material with Tickets. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. I can't see my Resale tickets available to buy on the website. How do I edit my listing? Start selling with Amazon. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Pros. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Ratings by category. 1 Complain to the ticketing website. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. Pay by PayPal, a free service to pay online without sharing your financial information. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) 4.2 Stolen Property. 2.8 Pay & benefits. What do the ticket split type options mean? If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . We will also add sales or value added tax on our fees as applicable. We take no responsibility for such issues. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). $39.99 a month + selling fees. Be the first to hear about special offers. As shares tumble and costs soar Will the fast food giants ever deliver for investors? 2.1 Requirements. 1.1 Introduction. This rating has decreased by -15% over the last 12 months. . Limited access. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. This fee will be deducted from your payment. Viagogo is a global online platform for live sport, music and entertainment tickets. 3.1 Accurate Descriptions. What is the viagogo complaint handling process? Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related The tickets will be stored in one of these third-party sites. Claim compensation You may be able to claim some compensation for loss of enjoyment. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. If You do not qualify, do not use the Services. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. The companys full name, according to a well-placed source, is Global Experience Solutions. 3.2 Other Information. You can update your payment method as long as you haven't yet been paid. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Apparently not. I went back to Viagogo to ask for a refund. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. If you have a Business account, please log in to see the steps that apply to you. TicketNetwork. Pay in 10,000 for bonus. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Sellers: once your tickets have sold, viagogo charges a service fee. 6.7 Third Party Information. Are investors underestimating the impact of rate rises? viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose.
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