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This is the loophole. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. Slow but it beats the stress and aggravations. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. The seller may exclude original shipping costs from the refund. Returns cannot be closed at the request of a seller. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. 04-18-2022 If you're responsible for return shipping. This is at the seller's discretion. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. The item in question is an electronic stabilizer with moving parts and motors. What in the actully insanity is this? If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. document.write ('&cb=' + m3_r); We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. For most purchases, buyers are refunded to their original payment method. Learn more about our. Select. Ebay has a 30 day money back guarantee that is available on most all items sold here. But I've never heard that automatically happens just because a seller doesn't offer returns. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Buyer is asking for a refund because he can't figure out how to use it. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Carefully check the returned item before issuing a refund. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. You can also find more information in our full article below. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Proof that the buyer collected the item I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. if (document.mmm_fo) document.write ("&mmm_fo=1"); Preventing returns is about more than protecting the seller rating and feedback score. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. If we're asked to step in and help, we may ask the buyer to return the item to you. You can see it on the listing if it qualifies. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. That decision is for him to be allowed to return it. You accept returns in your policy and the buyer changed their mind about a purchase. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Buyers can always submit a return request, even if your returns policy says you don't accept returns. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Tip var m3_r = Math.floor(Math.random()*99999999999); You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Something went wrong. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Open a Disput. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Since they refunded you right away, you aren't required to return the item. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. 01:47 PM '&charset='+document.charset : (document.characterSet ? The return is treated as if the item didn't match the listing. You'll also be responsible for covering return shipping costs. document.write (document.charset ? If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. You can choose to add a message to the buyer. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . On the next page you'll see the refund amount. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. For example, you may haveopted to automatically accept return requests. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. So let me get this straight? See the table below for guidance on issuing a partial refund. In the last two cases the buyer keeps the item and gets refunded. document.write ("&loc=" + escape(window.location)); If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. the seller life. Unresolved buyer returns can cause sellers . Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. The seller is required to respond and provide either tracking information, delivery updates, or a refund. I quit selling on EBay for this reason. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Its visible in my pictures even though I didnt see it nor did the buyer. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. See Evidence of successful delivery to the authenticator below. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. The buyer requests a return in their My eBay and you'll be notified by email. Refunds and billing for return shipping costs The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. This is a good option for low-value items. Annoying isnt it. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Both buyers and sellers must meet all applicable return requirements. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. document.write ("-->,