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I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. We apologise if for any reason you didnt receive these reminders. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Once they sell you something that will be the end of you being treated as a valued customer. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. It is a scam. Originally, total costs 20k THB, but end up with 50k THB. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. The additional increase in your monthly fee is due to the annual indexation. {Contact Details}. This answer was rated: . Regus is extremely recommended if you want to lose your hard earned money. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. I have stopped all payments since then due to loss of job and relocation for school. Kind regards, Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. i want to cancel they said i cannot. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Regus Online Account. It was a nice experience to be able to associate with the Church for so long. So, I would like to request you to cancel my membership with you kindly. There is absolutely zero opportunity to engage with the corporate infrastructure. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts All our agreements automatically renew before their term finishes for an equal length to the previous one. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. So, I don't think there won't be an issue with it. Do not do business with this company! how to cancel regus membership/account? They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I understand and appreciate that youre disappointed, and would really like to help. I believe both are correct. In conclusion, careful when u sign with regus. However, we also have a business to run and cannot cancel signed agreements. Some of the staff that work the front offices are nice but the good ones leave quickly. . The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Why? Hi Andrew, Im sorry you felt the need to escalate this. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. same goes with debt collector from malaysia that emailed me abt 3 months ago. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. They are scammers, and incredibly dishonest. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. I would love to help further but havent been able to identify your account. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. I refused to pay for a service that their system just added to my account until this issue was resolved. Regus flagged this review for containing harmful or illegal content.Read more. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Guests are not included, so anyone entering with you will be charged US$31 per person. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. No refund/credit if less than 5 days. No staff available for contacting on the event day. Copyright 2023 Community Evangelical Church. myRegus asks for Credit Card as well as DragonPass in Payment Details. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Products used:I signed up for a virtual office space. I am a small business and cannot afford any of this. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Membership: 2.3.1. Oh yes. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Yes, we do get it back, however for a small business this is substantial amount. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We apologize for any inconvenience caused. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. I had a membership for over a year. Remember that I need to escalate this and if I escalate this it will not be approved.". Sandra Melody if so what was their response. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. How easy is it to get a hold of customer service at regus? **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Work from a private office by the day or for 5, 10, or unlimited days a month. We have a team of specialists available 24/7 to help you find the best solution for your business. Restoration Fee - $290 ($3.50 per square foot) its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. In case, there is any cancellation fee or refund, make sure to include the same in the. Go to this page in your computer's web browser. Does your user agreement specify proper reasons to cancel? What actually are you reasons? Comfortable, professional environments. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. When I called the number to sort things out, the number was disconnected. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Then get in touch with our team to make your next move. Deplorable behavior by Dr. Carrie Jaffe. They will email you a confirmation of termination and then charge you again. We use cookies to improve your experience and deliver personalised content. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Case reference number: C-6953809-Z0V3 Assistant Global Customer Service at Regus. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. Building issues almost daily, with zero empathy for the tenants of their spaces. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Lorraine Brule Call us Buy now Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? I wanted to thank you for your help. She said it reverts to a month-to-month, but to review the Membership Agreement. Orangetheory has a 30-day membership cancellation policy. This will remove that member from your roster and credit the membership back to your account. I didn't know if the transaction actually went through. This company responds to reviews on average within 3 days. Be part of a vibrant coworking community with dedicated desk or hot desking options. It was a nice experience with the club. 3. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. If you were to take direct space or a sublease you would also see these fees in your rent annually. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Tip for consumers:Stay away from this company!!! Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Update: a big thanks to the Luton branch who actually decided to look into my account further. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Otherwise, Preferential is better for those who visit 8-13 lounges a year. this is absolutely gross and scam. Is that price point per person? If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. And if you don't pay up they'll try to ruin your credit. Dont know how many days youll need? If your home club is open, your best source of billing or membership information is to contact them directly . These emails were sent to the email address you registered with us on the same day you signed the agreement. I read all the negative reviews here and I agree You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. How regus allowed to get away with their hidden automatic renewal. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. We found a responsible person where we inform her about the problem. In April of 2021, I tried to set up a virtual office with Regus. It is just because of the nature of my job. its auto renewed. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Services are billed automatically depending on the customers preference. It's a yellow button near the top of the page. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Create an account to follow your favorite communities and start taking part in conversations. Michelle Spire Sometimes they don't see my payments and kick me out of the system. Wow, Hi Jane, The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. I cannot wait to advise every person that I can against engaging with this organization. If it has been longer than 30 days, please get in touch so we can investigate further. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Not most people, I bet. I can see those individual prices, but can you expand on how you would join DragonPass for free? She at least implied that Hannah`s use of the printer was a nuisance. It then states that you must provide this written notice at least three months before that end date. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Troubleshooting common issues with Solstice Conference. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Please fill in your details and a member of our team will contact you shortly. Best, We can assure you that our teams are always happy to help. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. So many people saying the same thing. Our invoices are payable no later than on the 15th day of the month. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Thanks for your services, we will make sure we don't recommend you and take our business else where. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. The company left an official comment on this complaint. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. 2. That exception is made on the understanding that an additional service retainer is payable. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Just terrible management at Regus. DO NOT give them your payment info, DO NOT sign with them. They sited the non renewal clause but I have no copy of the contract in my account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. When you sign up for a monthly experience, you are assured that you can cancel anytime. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public.