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A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. Then he retracted, saying that there doesn't seem to be any tickets left for the game. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. We aim to provide readers with the most up-to-date information available about today's consumer products and services. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. StubHub is the world's top destination for ticket buyers and resellers. Please be patient. When I called them on itthey said it was my fault and I have to resell the tickets. If you sell on Stubhub they will waive the sellers fee. Sep 15, 2021, 1:28 PM. They told me to sell them. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . THEY LIE. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to According to the filing, McMillan purchased two tickets to an NHL game in early March. For more information about reviews on ConsumerAffairs.com please visit our I am disputing through PayPal. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The MDL transfer order can be found here. Looking for a class action lawsuit in Nebraska. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. your claim status, claim form or questions about when payments are All of these happen in 10 minutes. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Please add me I lost roughly $600. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. They were processing refunds for canceled events just like they previously did but then changed their policy. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. But, as an alternative, the 120% off coupons were also available. Still no luck. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Its location on this page may change next time you visit. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Get the latest news on COVID-19 delivered to you. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. I bought 2 tickets to a concert in SC that was cancelled. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Emily Walsh. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Not at all a criminal case. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. McMillan then asked StubHub to refund his money. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. McMillan lawyer Nick Coulson echoed the sentiment. "If you have tickets to a show that is postponed, you will be able to select your refund . Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Privacy Policy | I patiently called Stubhub over multiple phone calls and followed all of their instructions. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Actions does not process claims and we cannot advise you on the They sell you things they don't actually own and if there's an error, too bad for you. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. StubHub is the origin source of the transaction. The suit also calls for a return of customer trust. All Rights Reserved. Well start sending you the news you need delivered straight to you. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Easy sales process: Unsubscribe easily. StubHub is doing this as opposed to providing full refunds for canceled events. StubHub is an eBay company that began selling and reselling event tickets in 2000. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. They offered me 125% of price paid in credit or refund to my CC. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. You must contact the The company is accused of failing to resolve complaints from tens of thousands of customers. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Sign up to receive our free weekly newsletter. The company has yet to comment on the lawsuit. You will not receive a Settlement award under the Settlement. In the meantime, they may continue to pursue the case individually. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. But these are unprecedented times.. Our content is intended to be used for general information purposes only. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. The company blamed the difficulty of recouping from sellers during the pandemic. The users allege breach of contract and violations of various California consumer protection statutes. I found out they listed under a wrong account. Things You Should Know. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. FALSE. It promises a full money back refund in the case of a canceled event. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. FAQ. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Sign up for ClassAction.orgs newsletter here. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. But the company does not need to comply with the law to avoid liability. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Further, the voucher never came through! Moreover, the company will be forced to refund its customers. https://topclassactions.com/wp-admin/admin-ajax.php. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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The company then changed its policy to cover these situations. Read the complaint here: StubHub Refund Class Action Complaint In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. At the time of this writing, nothing has been proven in court. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. He also is very certain that the game is sure to be canceled. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Unfortunately, the seller never came through with the e-mail transfer. Until the event id canceled (not postponed) they won't give a refund. Please use any other ticket resale company this one doesn't care about their customers. Para una notificacin en Espaol, haga clic AQU. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. administrator or law firm. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . In the . To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Day of the event, I downloaded the tickets only to find they were for the wrong event. In April, when the suit was filed, MLB had . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. This putative lawsuit is related to a multi-state investigation that StubHub settled. I only hear that events will be cancelled if there are not enough performers. StubHub has my $253 for tickets I sold. . A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. StubHub said I had to wait 7 days after the show took place to get my money. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen.