Bridge mode does appear to exist on the Smart Hub. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. I just tried it with an old, Not sure if it was still broadcasting the SSID. Will give this suggestion a try. Forgot to mention the third solution is hard wire a speaker to create the Network. You should see a box similar to the one shown below. 11-05-2020 Clearly there is both and issue with BT and the Sonos app for iPhone on this. Connect using the QR code 11:58 AM. This means your Hub hasn't yet registered your device as completed. I viewed pages 9100 through to 9150. To turn the lights off go to Home, Hub light control. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. However, I agree with some of the comments. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Go to Solution. Everything now works, so again it confirm the issue is with BT. Check that you're connected to your Hub's network. 9:11 AM. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). I shouldnt have to have 5Ghz permanently switched off. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Web admin interface of the BT Smart Hub 2 router. This is so you can learn about some of the most important features of your BT Broadband package. Also problems connecting to my wireless Canon scanner printer. BT Business Hubs: Help and guides for your model. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Microfilters: Why do you need them? hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Click a dropdown for your model of hub. Using BT Business Hub or router. I have an update to share with you all regarding this issue. How can I turn it on and off? Can you seamlessly switch back and forth between the two modes? Ask questions and share tips with other people 24 hours a day. This topic has been marked solved and closed to new posts due to inactivity. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Smart Setup is BT's online set-up wizard. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Make sure it is fully pushed in - you'll hear a click. I have disabled the bt fon and bt wifi to reduce my home network clutter. Guide to the BT Business Smart Hub 2. Been running flawlessly for 2weeks now since running the system in this set up. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. BT will be rolling out an update to all devices later this month. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Save the file. Broadband speeds Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. On your device search for your network and enter your password exactly as shown. So the question remaining is does it actually work on a residential Smarthub? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Copyright Expert Reviews Holdings Ltd 2023. The router is now displaying hidden ssid. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. All rights reserved. Were sorry for any inconvenience caused.. It works on my Business Hub 6, in fact it's not even hidden. 2) ClickWireless. Fix problems or report a fault with our troubleshooter. 11-05-2020 I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. This will open the Hub manager. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Connect using the details on your hub If you have changed it and now forgotten it, you can use the. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Just log in to. Guide to 4G Assure. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. To change anything you need to click one of the settings. BT added that an update for all users would be available by the end of May. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Insert the other end of the broadband cable into the Broadband socket on your hub. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Use our hub light guide. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. After raising a complaint with BT I had yet to hear anything from BT. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Manage your account The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Does anyone know if a Sonos Boost would resolve the issue? In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. 01-10-2020 Sorry, we're still checking this file's contents to make sure it's safe to download. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. The app then stopped working. Do I need a WiFi 6E router to use WiFi 6E products. I have raised a complaint with BT as MacBook works fine, but app does not. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. No problem. Understand rental and other basic charges, Enter the admin password. Can anyone shed any light on this? Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. 01-10-2020 AP mode is preferred if you have a ISP modem/router that can't be bridged. Sonos tried to do a workaround but lasted an hour or so. Then you can use the Orbi router in Router mode.3. Links to user manuals and other documents for BT Hubs for broadband. Need support for other hubs and routers? 7:56 PM As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Not sure which hub or router you're using? Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. I have never tried using just the modem section with a different router. A spokesman for BT told the BBC only a "very small" number of users have been affected. At least Ive got Sonos working now even though it is at the expense of 5ghz. (Not Business variant). This brings up a hidden page. The remaining functionality of the hub (routing, and wifi) is not used. Find out which main phone socket you have Find out about your Openreach modem Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. If your BT broadband home network is playing up, you're not alone. Go to IPv4 Configuration. 01-10-2020 Look for the tab on the back of your hub. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard.