To make sure that all the websites hosted on a shared hosting plan get a fair amount of server resources, web hosts set a cap on those resources for each account. If your site looks blank even after the suspension is removed, contact your web host. For security reasons, please ensure you're contacting us from the email address linked to your Depop account. Here are some rules that you should follow: Other reasons that may result in account suspension are as follows: Note: If you think that your account suspension lacks basis or is a mistake, you can always appeal Depop's decision and contact them here. Some of the questions you should ask are: If the increase is sudden, then you may be experiencing bot traffic. "This account has been suspended" error means that your website has temporarily been taken offline by your hosting provider. How to access a suspended WordPress website? Description. Depop has started resetting passwords for some 12 million users that have not changed them in over a year and told the BBC it had sent reminders to a similar number to make sure their log-in details are unique. Jessica Hamilton: "When I first joined Depop, I was one of those young kids who could have fallen for a scam like that. Perusing pre-loved clothes gives wearers the upper hand in knowing that their closet contains unique finds, and Depop has become a go-to source to shop resale from the comfort of your own home. Additionally, the @DepopHelp Twitter account is available for customers to get answers to their questions quickly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Depop confirmed to VICE UK that it has seen an an increase in scams related to consumer tech products, such as AirPods, Nintendo Switches, iPhones, but stressed that the majority were conducted via out-of-app payment methods that are explicitly prohibited on Depop and against our rules. By February, the scam appeared widespread, and its still ongoing to this day: searching the platform for Nintendo Switch and AirPods, I could see scammers hacking accounts in real time: burying scam listings in long-dormant accounts, and updating item descriptions to read message before buying. We have outlined the most common reasons why web hosts suspend sites, with concrete measures to take. Please contact us for more information. It is not a risk worth taking, even if the chances are infinitesimal. Make sure you press done on your keyboard, or else it isnt immediately clear how to delete your account. also when depop does this is it permanent account closure or temporary? 4. Remember, having a good track record as a seller in the marketplace of your choice is essential. Ill use your account soon when Im ready Ill wait till your sleeping and rape your PayPal account too with so many g&s [money] you will get fully limited when Im done with you I promise, Ive had enough of you for real, they wrote. Certain web hosts, like Siteground, will let you whitelist IP addresses to allow certain verified users to access the site while it is suspended. Theyre just putting a Band-Aid over the issue because the scammers turn around and hack another account on the very same day.. If this had happened, we have a responsibility to communicate this to all affected users. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Similarly, CDNs store content in proxy servers around the world, so when a user requests content, it doesnt have to go all the way to the server to load. fingers crossed they respond. uhaul reserve; across the years ultrasignup In actuality though, hacked websites affect all website stakeholders negatively, right from you as the admin and your websites visitors, but also the hosting company and Google. That is why keeping your account safe and away from getting in trouble should always be your top priority. This is the most common reason web hosts suspend your website, and show you the This account has been suspended message. "The fact that this has been going on for monthsis unacceptable. She then received a message from a stranger on Instagram, alerting her to the fact that her account had been taken over by a scammer advertising Apple AirPod headphones for 50. The firm, founded in 2011, told the BBC that although the number of its users increased nearly two-fold to 26 million last year, it had seen a 50% decrease in account "takeovers" since its campaign began. I think it has something to do with Etsy acquiring them this year. Privacy Policy | GDPR | Terms & Conditions | Cookie Policy, We use cookies to provide and improve our services. When I first joined Depop, I was one of those young kids who could have fallen for a scam like that., Sophia also feels that Depop isnt taking hacking seriously. It said that it received all of [Jessicas] reports of fraud and/or hacker activity and can confirm that every single report was resolved within 24 hours of receiving them by suspending or banning the fraudulent accounts. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 3. Depop - money sent to another bank account holder by accident. Read about our approach to external linking. Account takeovers happen due to weak passwords; we strongly suggest users set complex passwords and update regularly.. Additionally, all descriptions and photos of the items should be accurate and not misleading. WordPress websites, WordPress is an affordable and fully customizable blank canvas to create an ecommerce store. Yes, it's a safe and secure place! How to Remove Malware from WordPress Site? Credential stuffing is when cybercriminals obtain lists that have information about compromised usernames or emails, and their corresponding passwords. A menu will appear with an option to Report user. If things go awry, a hacked website is better than no website at all. Next, we'll take you through a series of troubleshooting steps that are specific to your situation. The BBC is not responsible for the content of external sites. com/). If you think Depop is asking for this information inappropriately, you should absolutely not provide it and instead contact their customer service team to inquire further. The Pricey Scam That Thousands of University Students Are Falling for, The Secret Trail of Money Behind Those Instagram Porn Bots, Millennials and Gen Z Get Scammed More than Their Grandparents, Sorry, I Accidentally Uncovered a Nationwide Scam on Airbnb, Watch Out for These Instagram Pyramid Schemes After Your Cash. The key is to act very fast here, especially if it is a hack that has prompted this action. 3. Step 4: Tap on 'Connect PayPal'. Privacy Policy. If a customer has an urgent issue, the customer service team encourages them to reach out by emailing [emailprotected]. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_20',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Yes, Depop does check authenticity of the items listed on its platform. You can create a new account that you have the freedom to change the information on, and also create your own profile. Dont panic, were here to help. "You always know somebody who's had a Depop horror story. Its using totally different emails and address etc but will it get blocked due to my IP Address or IMEI number? However, there may come a time when, for whatever reason, you may wish to delete your Depop account. d. Reinstall WordPress, all your plugins and themes. Depending on the cause of suspension, you can follow the procedure mentioned below to fix the suspension issue. If this happens, contact your web host. In addition, Sophia's case could constitute a breach of data protection laws. Click on this option. 2023 BBC. Depop requires a description of the issue and asks that you include your username and the username of any others involved, if applicable, in the Description box. In Ms Strike's situation, to get users to trust scam listing, the hacker had also uploaded a photo of her name on a post-it note next to the headphones that were supposedly for sale. In all cases, the fraudsters demanded to be paid directly, rather than through the app. To install the plugin, request your web host to whitelist your IP and that of the security plugin servers. It may be tempting to upgrade and solve the problem, however, it can be a superficial fix. Message: I want to delete my account. Your email address will not be published. As a result of your web host suspending your website, you must have observed several negative effects of your website being taken offline. You can do this on their website or through an online status checker like DownDetector. On March 13th, the @askdepop Twitter account replied to one user: Depop has in no way had a data breach. Screengrabs of the threats and abuse that Hamilton receives on Depop. However, if the user continues to use the account for a sustained period of time, PayPal may decide to pursue more serious consequences. Share your photos and videos with others to prove the truth of your words. Given the volume of compromised accounts for sale, the horse has already bolted," he added. How do you know youve been suspended? Send a Direct Message: You can send a direct message to the Depop Support Team via the Depop app for a fast response. So web hosts have good reasons to be zealous about malware on websites. It is important to note that unless PayPal suffers a financial loss from the underage users actions, they may not pursue any further action. In another instance, I messaged a scammer as the accounts owner realised she was being hacked. Some malware uses your website to infect other websites, and thus perpetuates the cycle. Sneakers. Note that when you do this, you must be ready to provide any evidence that the platform may ask you to support your case. Almost all of Depops responses have been generic. You'll need to tell them your username in. We have listed malware as a separate reason why the web host suspended your account, but it is possible that the malware went undetected by the web hosts altogether. Hi, i'm not that used to depop, so i might be panicking over nothing but i bought an item from a seller three days ago and i went on the app today to see. They blocked him and sent him taunting messages, Patterson sighs. This means that you will not be asked to provide a phone number when you register, which makes the process much easier and more convenient. Where is the first save point in Bloodborne? My boyfriend has a depop and he gave me his login details and Ive logged in on my phone, do you think theyll block that account too? While it may have required some sleuthing, deleting your Depop account is very straightforward. You can also create a profile that contains all your profile information, along with any other information that you want to share.Depop has taken down their Twitter account and their website, but its not clear if this is permanent. Which makes sense, seeing as that is what you are adding to your website. Set up a cache to reduce the number of requests. They likely gained access to these accounts via credential stuffing, Rowley explains. If you are caught using PayPal while underage, the consequences will depend on a few factors, such as whether or not you were aware that you were underage, and how often you had been transacting via PayPal without the appropriate age restrictions in place. You should also follow any necessary safety precautions to ensure product safety and the safety of customers. Almost every web host we have seen uses basic malware scanners, so there are several types of malware that get missed. I was at the beginning, she says. Watch what I get delivered to it. Sophia was terrified. Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under. None of them are pleasant, and everyone loses as a result. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. If the web host does not restore the site, then you will be forced to use FTP to clean up your site. I have raised this concern with Depop a few times but no solid answers, writes one user on 3rd February. Once youre on your profile/shop page, click on the settings icon in the upper right hand corner of your screen. So she immediately knew that a scam was afoot. universities are an example of nonbusiness organizations that use e-commerce applications. Their communication has been good but they seem unwilling to make an exception for a good customer, I feel very unappreciated. The steps to get your website clean by an expert cleaning service are: On the upside, if you opt for MalCare Concierge, we include a years subscription for the plugin as well, for when your website is back live. Secondhand shopping has been having a moment, and its no surprise why its become more prevalent over the past several years: Its the perfect middle ground for those who are fashion-forward, environmentally conscious, and looking for a good deal on a rare item. Payment cleared but site still showing the This account has been suspended.. Depop is the last step in your journey to becoming a good person. Putting names to archive photos, China looks at reforms to deepen Xi's control, The children left behind in Cuba's mass exodus, In photos: India's disappearing single-screen cinemas. One Depop user told the BBC they would feel "much more comfortable" if the app introduced two-factor authentication, where users enter a one-time code sent to them via email or text, for example, after attempting to sign in. You will then get an email saying that the transaction has failed, and to please update your payment information. Sophia could have grounds to complain to the Information Commissioner's Office, and possibly seek damages. Press J to jump to the feed. This is a non-negotiable part of this process. Good thing that there is a reliable automation service like OneShop that you can count on to help you save time and effort with its helpful features. All Depop accounts are also subject to the rules of the Terms & Conditions, so you must not use multiple accounts to break any laws, regulations or policies. I guess I just feel bad, she says. The site was suspended, the account was then deleted, and the admin was refunded their money. These transactions can fail for multiple reasons like insufficient funds, expired cards, or fraud prevention. Original account users have disrupted scams as theyre happening, warning buyers not to purchase items and telling them their account has been hacked. Please read rules before posting. But despite Hamiltons best efforts, no-one has been listening to her least of all Depop. This account has been suspended error means that your website has temporarily been taken offline by your hosting provider. Fill in the Online Form: You can also fill in an online form on the Depop website with your details, the reason your account may have been blocked and any further information which may be useful. If your account was suspended for violating Depops Community Guidelines, you can submit an appeal to Depop Customer Support and explain why your account should be reinstated. In a statement to VICE UK, Depop denied that there has been a broader security breach. Usually, the fact that the hacked account has multiple genuine reviews will be enough to reassure nervous buyers. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-narrow-sky-1','ezslot_27',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-narrow-sky-1','ezslot_28',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}Its likely that youre unable to log into your Depop account for one of several reasons. If this doesnt work, its possible that your account was suspended or deactivated by Depop. If your account was suspended for security reasons, youll need to submit the requested documents through Depops Verification Center and provide your personal information for review. The 3 Biggest Disasters in the main objects of investigation is History, The Most Pervasive Problems in yoga for soccer players. Cookie Notice Vintage. I told them if I were underage when I opened my account I would be of age by now. In the caption, the hacker had written: House for sale! With the perfect combination of selling strategies and compliance with the platforms' rules, you should be able to generate conversions, earn profits, and can eventually get loyal customers. You cannot access a suspended website. It is possible to get your suspended Depop account back, depending on why it was suspended in the first place. Many online sellers have long struggled as this requires a lot of time and effort, and it can be challenging to manage all things simultaneously. Additionally, SSNs are not required to sign up or use the app. A fun place where you can give advice on many things. Also is there any way around this to have new depop accounts without them getting constantly blocked. Depop told the BBC that the safety and security of its community is its "number one priority", and that the service has never had a data breach or had its infrastructure compromised. Photos: Jessica Hamilton. Bad bots are a menace, scraping data from websites, trying to hack them by brute force attacks or by creating spam. I was told that my sale money and the security deposit would be returned to me within a few days. An expert cleaning service will use FTP to access your website files, and clean the malware manually. MalCare is the best-in-class security plugin, which uses intelligent detection techniques to find and remove malware. Your website needs the most comprehensive security to protect it from the constant attacks it faces everyday. Open up a new email from the account associated with your Depop account and complete the following: Address: Send to close@depop.com. Depending on the kind of inquiry, the team may need longer than 48 hours to respond. so im thinking its unrelated to the app not working, Try tagging DEPOP on Twitter and asking them, they seem to be a lot faster there. One "have a go" method called "credential stuffing" involves using automated tools to repeatedly log into accounts, entering usernames and password information previously exposed from data breaches of other popular online services. Sophia*, a 30-year-old marketing manager from Sheffield whose name we have withheld at her request, was in bed one Saturday morning in late April when she received an unusual message on Instagram. Its important to remember that Depop may suspend or close any account which they believe has been set up fraudulently, or any account which has been found to be misused. Even just putting out a statement telling everyone to change their passwords would help, Sophia says. Depops is a very straightforward process. They partner with a few third-party authentication companies to ensure the authenticity of products from some of their top sellers. It was someone asking if Sophia was legitimately selling an iPhone 11 on Depop for 200. b. By signing up, you agree to the Terms of Use and Privacy Policy & to receive electronic communications from Vice Media Group, which may include marketing promotions, advertisements and sponsored content. We have seen far too many botched attempts at cleaning, thats why. Furthermore, with this app, you can see your performance. The trouble with hacked sites being suspended is that you cannot access your dashboard to install a security plugin. They will help you get your site up and running in no time. If a users account has been compromised, we will notify users to update their Depop passwords immediately. Depop allows users to sign up and create an account using their email address. For these reasons, this is an expensive proposition. The concept behind this is to get your life back on track. Yes, you can use Depop without a phone number. Has Depop done enough to keep its platform safe? How to Restore Your Banned Depop Account To maintain a healthy and positive experience for all users on the platform, all Depop wants is to have all members of its community avoid negativity, respect everyone, and, most importantly, maintain all transactions in-app. Thank you for reporting this to us, reads one typical response that was shared with VICE UK by a user who had been hacked. However, you can still use Depop without it. Its simply been business as usual. Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket Depop took the listing down within 12 hours and reset her password, but Ms Goold says. Contact your hosting provider for more information. Im not so much now., What exactly is going on here? In addition to that, Depop does provide resources to its users to help them authenticate items. Not only do we consistently enforce our terms of service to proactively remove bad actors from our community; we also have a dedicated Trust & Safety department, led by our Director of Trust & Safety, which is responsible for continuously building new and improved methods of detection and protection. When all her attempts to sound the alarm went nowhere, Hamilton turned to other routes. Users can be very young: you only need to be 13 years old and up to join. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_22',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_23',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}Overall, Depop does strive to provide a safe marketplace for buyers but it is still important to do your research before purchasing an item. We have seen lots of panicked emails from website admin because one minute their website worked just fine, and the next minute their account was suspended. i cursed someone out on depop bc i waited a month for my item and they kept saying they will send it but never did then i got a refund for it but they banned me for cursing the account out wnd now im waiting for my orders to be shipped bc i bought stuff before my account got banned and now im trying to figure out a way around it How to fix 'This account has been suspended' issue? MalCare has an integrated firewall and includes unlimited cleanups for your website. Websites are significantly easier to clean if they are up and running. Its important to note that you do have the option to add a phone number at any time, allowing you to benefit from features such as two-factor authentication for added security. Your account has been suspended means that the hosting provider has temporarily taken your site offline. The information for sale includes usernames and passwords, with extra charged for details such as follower count, the number of sales completed by a user and their ratings by other shoppers. The buyer sends them the money only for the scammer to block them, delete the listing and disappear with their money. Depop suspensions can vary greatly in length, depending on the type of violation that was committed. Often, there is an underlying problem, and moving to a higher plan will not fix these issues. Call or Post: Alternatively, you can call the Depop Customer Support team on +44 20 3582 0247 or write to the team at: Depop HQ, 2 Kings Norton Business Centre, 32a Birmingham Road, Kings Norton, Birmingham, B30 3ES. 2. Hosting providers can suspend websites for many reasons, like malware infection, excessive use of server resources, payment failures, and other policy violations. The situation is entirely fixable if you act fast.