Click here to enroll today to see if you qualify! We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. You must opt-in and choose an eligible ACP service plan. While enTouch provides Free service through Lifeline to eligible customers, enTouch uses the same technology and connections as non-Lifeline cell phone providers. Promotional offers may be modified or withdrawn at any time. Videos stream at DVD quality (480p). If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Currently, millions of people in over 40 states find this platform very efficient. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. Divorce decree or child support document. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. No. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. EnTouch Wireless Get a free smartphone from EnTouch Wireless. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Videos stream at DVD quality (480p). TheOnline Enrollment formis easy to use and will walk you through each step of the process. Subscribers in states other than CA on the combination Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 23 GBs of data. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Veterans Administration benefits statement. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Taxes and fees included with service plan pricing. Melanie Pinola As a service. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Safelink Wireless. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Any inaccurate information will delay the port process further. A fairly complete resource we direct customers to can be found on Prepaid Phone News. BROADBAND DATA. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Lay the SIM Card on a hard, flat surface. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Only eligible consumers may enroll. If you want to apply for ACP service only, please call 888-294-9465. International calling is enabled for direct communications between 2 people; certain numbers (e.g. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. You must use your phone to continue to receive service. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Our standardterms of serviceapply. While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. Limited Time Offer. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Or you can always return to this page, and use the contact form. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. 3 consecutive months' worth of your most current pay stubs. ACP is a federal government program operated by the FCC. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. For additional information about broadband speeds, visit, The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Username Password Log In Forgot your username or password? 4. ACP is a federal government program operated by the FCC. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Notice letter of participation in a qualifying state, federal or Tribal Program. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). B14. Enrolling with enTouch Lifeline cell service is easy! Consent for calls and texts is optional and can be revoked at any time. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Online Account Access. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. If you have any trouble, we are ready to help just dial 866.488.8719. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Customers may have one ACP and one Lifeline benefit per household. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Questions? Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. You will receive great, reliable service! PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Unlimited does not mean unreasonable usage. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. OFFERS MAY VARY BY STATE and service may not be available in all areas. An eligible household is limited to one monthly service discount and a single, one-time device discount. Learn more about Lifeline and qualification. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. EnTouch Wireless: Your account number will be listed when you login into your account - or, you can call EnTouch Wireless at: 1-866-488-8719 to get it. Social Security benefits statement. Unemployment/Workers' Compensation benefits statement. Only eligible consumers may receive ACP discounts. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Account type. For more information about your FREE Affordable Connectivity Program benefit eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 611 or 866-488-8719. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Your temporary access token will be sent to the . As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. Want to bring your existing phone number to your new enTouch phone? An eligible household is limited to one monthly service discount and a single one-time device discount. *International Calling is Limited to unlimited landline and cellular calling to certain countries. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. Copy of last year's State or Federal income tax return. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Unemployment/Workers' Compensation benefits statement. enTouch Wireless provides high-speed broadband service to ACP customers. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. A Roku account gives you access to the Roku Channel Store. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Hence, here is the comparison of the two plans in the state of California. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Click here to check coverage in your area. It will go through a complete power cycle. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. International calling does NOT include text messaging, picture messaging, or video messaging. conference, chat lines, and premium numbers) are not supported and may be blocked. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Copyright 2023 enTouch Wireless All Rights Reserved. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another enTouch Wireless mobile customers use of our service or disproportionally enTouch Wireless network resources. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. Taxes and fees included with service plan pricing. International calling is enabled for direct communications between 2 people; certain numbers (e.g.