Has seemingly chose to simply respond but not take action (i.e. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Fix Water Leaking From Air Conditioner. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). I cant find anyone who sells them including the gotrax website, acisneros0873 - These codes will pop up over your console's display when there are issues within your electric scooter. )601368
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<. . Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. rider weight: 154 Lbs. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Back fender completely broken off, bottom screw plate snapped. I had my second issue within 17 business days of receiving the scooter. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. I finally received the replacement parts. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. . Step 6 Install the battery pack. If all of them work normally, then you need a new charger. When the battery is fully charged it will change from red to green. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. In removed the old handle bar and battery and installed new one. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If your charger does not turn green when you plug it in, your problem may lie in your charger. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. In all cases the company has been slow to respond. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. GOTRAX - F5 Electric Bike . How to restore default settings on GOTRAX GXL V2. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. I didn't realize my tires were about half the recommended psi. Visit the Gotrax . will respond to the email but the response itself is not helpful). If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Jan 7, 2020 Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. I have given up on this company doing the right thing. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Took 8 business days to fix (total of 11 calendar days). Include an image for extra impact. All rights reserved. Check the fuse or circuit breaker. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Create an account to follow your favorite communities and start taking part in conversations. The GMAX is one of our most powerful electric scooters to date. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. If the scooter works after disconnecting the brake switch then the brake switch is defective. 0000002873 00000 n
Gotrax recommends 3-4 hours for charging time. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Please Note, some electric scooters share error codes. This is a few specific actions that act as a reset for your board and can fix many common issues. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Watch out world! If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Grab the new battery pack and ensure that your are installing the battery pack correctly. After fully charging, I prepared for the first ride with the new parts. These are as follows. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. When the battery is fully charged it will change from red to green. Test The Battery Pack On A Scooter That Runs. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Try recharging the battery pack for 8 hours. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Scary at first. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. 51 4.7 out of 5 Stars. Press Power Button once again to power on . Check which of them the problem is and get it fixed immediately. Reply, Took mine to the local bike shop. Even if you've just ridden it, the battery may not be sufficiently charged. Looking For The Best Lock For An Electric Scooter? Even if just pressing for a second - Kind of scary actually. - Very dangerous as you can be cruising along and the motor completely shuts off. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. An awesome member of our community made this guide. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. New comments cannot be posted and votes cannot be cast. Then plug your charger cable into both ends and leave it overnight. Troubleshoot common issues with your gotrax hoverboard with our handy guide. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Has refused refunds. Max speed: 7.5 MPH. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! You can recalibrate your Gotrax hoverboard by following the instructions above. GOTRAX. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. This is telling you the charger is working. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. (If you see an issue, please stop and consult a technician before proceeding.). They cannot show error codes. Tip: Try to lift as straight as possible out of the tiller. We'll go through each electric scooter and the error codes that occur. You will see the LED lights start to flash. :~f 12`L,@" GoTrax - GMAX Electric Scooter. trailer
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This is telling you the charger is working. This is a few specific actions that act as a reset for your board and can fix many common issues. Its possible that you got a defective battery. The motor does make some noise when first accelerating but goes away. Thank you GoTRAX for fixing my 7 year olds birthday gift! I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Once you ensure the position is correct, gently slide the pack into the tiller. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Make sure the petals are level with each other and on a flat surface. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. If this does not work, replace the console. error: 21E, 22E, 25E, and 30E - Replace console to fix error code. When you plug your charger into the wall, the indicator light will turn green. Make sure that these are not punctured if they are air-filled. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. So, 3 hours for 4 bars = 45 mins of charging time per bar. Problem not solved. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. 0000002509 00000 n
We check over 250 million products every day for the best prices. If you can not grip the top with your fingers use a pair of pliers to assist you. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Not much help really. This is the best method to factory reset GOTRAX GXL V2. Kid really loved the speedometer and the cruise control feature! Contact an authorized service center for more information about replacements. Search General questions or product specific choose what you're looking for from our awesome drop down menu. I err on the conservative side, and would rather "under charge". There is no doubt that hoverboards are a popular and fun way to get around. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Using caution, grab the top of the battery and begin to lift it out of the tiller. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. 0000005863 00000 n
Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Missing tire extension - poor quality control. It was pretty easy to do and I was impressed in the modular nature of the system. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. You can now turn your hoverboard back on.*. Listen or look back to see if the rear wheel is slowly spinning. Disconnect the brake lever switch connector from the speed controller. I had my second issue within 17 business days of receiving the scooter. It goes fast and I can go up big hills . Take care of your ride so it can take care of you. Front wheel cover scraping wheel - easy fix but annoying. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Of course, with any new or growing technology there are often hiccups along the way. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. 0000007190 00000 n
When it comes to hoverboards, the magic fix-all is called recalibration. 51 reviews. There are many possible reasons why your Gotrax hoverboard is not balancing. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. `f25Jz>`lf(< @%-vCN When you connect the charger to the hoverboard it will turn red to let you know it is charging. It's a 36V 6 Ah battery that offers higher performance. Entice customers to sign up for your mailing list with discounts or exclusive offers. I will come back and edit the post if I experience anything that you've listed. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Next, check to see if there is any damage to either end of your scooters charging cable. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Include an image for extra impact. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Circuit breakers are usually on the outside of the scooter. 0000002987 00000 n
This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. All electric scooter have a fuse or a circuit breaker. Electric Scooters If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. There are many possible reasons why your Gotrax hoverboard is not balancing. Need help troubleshooting a scooter issue? Please Note, some electric scooters share error codes. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. When GOTRAX GXL V2 display is blacked out you can release Power Key. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS . One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Now you are finished and ready to test your work. We show a quick view. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Power on your scooter and take it for a test drive. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Cruise control automatically goes on every time when riding. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. This problem could be caused by many different things. I requested a refund. If your Gotrax hoverboard will not turn back on you are experiencing an issue. A fully charged battery will have between 36 and 42 volts. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. We appreciate you customer service and willingness to do the right thing! Beeping can also indicate uneven pressure on the hoverboard sensors. No. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Turn the key or power switch on and engage the throttle all of the way. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Turns on but shows zeros no matter what. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Set the battery to the side for disposal. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. It is possible to check the voltage of your battery using a voltmeter. 0000001444 00000 n
I have updated my review from 1 star to 3, and will update again . Grab the new battery pack and ensure that your are installing the battery pack correctly. Include an image for extra impact. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! So far so good for me. If your charger does not turn green when you plug it in, your problem may lie in your charger. Can you please tell us how we can improve this article? *You may need to perform a recalibration up to three times to fix your issue. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. For further repair and troubleshooting help please visit our repair help area. Odometer not working. GOTRAX - F5 Electric Bike. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. I'll monitor the post to see if these are isolated or widespread. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. It will display all specifications more visibly. Press J to jump to the feed. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Happy to help! E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Easy fix but annoying. Apr 15, 2021 Listen or look back to see if the rear wheel is slowly spinning. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Yes, you read that right. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. 0000013506 00000 n
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By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Of course, with any new or growing technology there are often hiccups along the way. Entice customers to sign up for your mailing list with discounts or exclusive offers. Bolts provided are rusted - poor quality control. E5 - Replace controller / replace entire product. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Home. First, plug in your charger and make sure that it works before continuing. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Find your product below and click the link to be directed to the specific information for troubleshooting. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. E03 - Change speed settings or gear. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Has been extremely slow to respond with replacement parts. I am on the hook to pay for shipping to send back their poorly made products. Tighten the screws firmly. Install the locking hook and the two screws into the head unit. Gotrax has also added a longer battery life. This issue is new and is being looked at now.. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. hb```b``b`B uHGC@Z&yn)~v@P U
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P]-zWi^3wXBK . Therealjondotcom 3 yr. ago. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. All night charging leads to 15 minutes of riding. Its possible the quality slipped with the V2, but they are basically the same scooter. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 0000003099 00000 n
Range: 4 miles (est) Max. If the wheel spins only when the battery charger is plugged into the scooter then the . E07 - Replace Motor or Motor Wheel Assembly. This scooter is giving a E3 Error code and the manual simply states to replace the console. Problem is from inside the tire assembly. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. There is no doubt that hoverboards are a popular and fun way to get around. Here is a link to find the manual for your Gotrax hoverboard. {k-m3gKjx Back wheel brake mis-aligned. Contact: kevin@ocproscooters.com or text: 714-420-1311. When the scooter is powered on, press the power button 3 times to switch the speed unit display. If there is, youll need to buy another one and replace it. Fix stuck GOTRAX GXL V2. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Thus can not charge scooter. Take off the console and pull out the battery, checking all the connections. 2) You are using an outlet with a higher voltage than what is recommended for fast charging.